You will be asked to rate the application and provide feedback at the end. In this case it fixed the issue so we clicked Yes. If not, click No to go through more troubleshooting steps. After this you can launch Outlook and all should be fine. The tool will run and create a new profile for you with the name of the email account. It detected an issue with my current profile which was there and was missing after a reboot. Once completed, the tool will try and recover/fix Outlook. If you choose No the Next button is greyed out so you cannot proceed.Ī few checks are done, connectivity, network, etc. Once selected, choose the option best suited for your situation. Click on Outlook as this is where we are having a problem.
Once you have downloaded the 1MB file and run it, the tool will check for a newer version before giving you the screen above. Run SaraSetup.exe either at a command prompt or manually. For more information about the tool, see Automatically diagnose and fix Outlook issues.
Once installed, the application will start automatically. Again the tool was run and here are the steps: Download the installation files from the following location: Network installation files for the Assistant In the downloaded files, open the ClickOnce folder and extract the program files to a shared network folder. To download and install the tool, click the following link: Download Microsoft Support and Recovery Assistant for Office 365. Upon running this tool it identified that there was indeed missing security patches as well as not being on a supported level to open my mailbox.Īnother example below is that Outlook failed to start after working fine the previous day. The result was endless credentials boxesīeing presented. As a test, a newly installed Office 2013 installation was not patched and an attempt to set up a profile for a mailbox hosted on Office 365 occurred.
Microsoft has this great tool that assists with issues on Office 365.
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